He frantically calls his manager over who insists they must re-boot the machine, which will take “only a few minutes.” I’m skeptical but I have a personal mission to see how the user experience works, so I wait.Īs the re-boot happens the entire POS system goes down for cards. The card is now in the device more than 3 minutes and I ask the clerk what happened, to which he responds that they’ve been having problems all day. It has a high limit that I maintain with a low balance but transact frequently because it gives me points on my favorite airline. Up at the point of sale, I tender my Jet Blue Barclaycard MasterCard. I’m back at Bed, Bath and Beyond, armed with about $200 in fill-in items to finalize her school send-off. She asked what “falling back on a swipe” meant and I whispered, “just swipe your card”Īs the line began to pile up behind us, you could see others grumble and a few mentioned they were going to write checks, as two others left the line.Įmpathy is one thing, and no one ever likes to experience the embarrassment of a point of sale issue, but something similar happened to me this morning as I was doing a last minute run for my off-to-college daughter. The sales clerk told her to forget about inserting the card, Bed, Bath and Beyond was having chip issues with their new system but she could trick the system by falling back on a swipe. ![]() The purchase as only $56, and she protested. She was using a Bank of America Visa Debit and assured the clerk that there was plenty of money in her account and there should be no issue. I saw the woman in front of me get declined at the point of sale and the look of despair showed her frustration. ![]() Last week, I was in Bed, Bath and Beyond (Tampa, Florida) to refill a CO2 cartridge for a Soda Stream device that we use in our home. The US EMV liability shift occurred in November and though most banks re-carded their accounts, there are still pockets of merchants that toil with card acceptance using the global chip standard.
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